Chiltern Railways have awarded APCOA Parking a five year contract for parking at their 27 stations across the country.
The contract, which went live 8th May, covers a range of services including maintenance, revenue, enforcement and collection, security, and Automatic Number Plater Recognition technology. With over 9,600 car parking spaces across the railway’s estate, this change of nationwide service provider is set to streamline the journeys of a huge number of travellers.
APCOA are an established name in the rail parking sector, managing car parks across the country on behalf of Network Rail, GWR, and TransPennine Express. With the addition of Chiltern Railways, APCOA’s management portfolio will expand to reach 183 stations up and down the country.
Focusing on customer service and convenience
APCOA and Chiltern Railways will be working together over the contract term to plan and implement a number of innovations across the railway’s network of car parks, with a specific focus on customer service and convenience. Technology such as online and mobile payment systems, the elimination of paper tickets, and electric vehicle charging are all areas the companies are keen to explore.
Speaking on the new contract, Kim Challis – APCOA’s Regional Managing Director for UK & Ireland said:
As a railway that is renowned for customer service and innovation, APCOA is delighted to be working with Chiltern Railways to provide a comprehensive parking solution across their car parking estate.
APCOA is uniquely placed to provide a bespoke and innovative solution to support Chiltern in making sure their parking services compliment the high levels of performance and service they are famous for.”
Peter Williams, Interim Commercial Director for Chiltern Railways, said:
We are committed to providing high levels of customer service and look forward to working with Apcoa to maintain these standards and enhance services in the future. The partnership will drive the introduction of new technologies and deliver an increasingly seamless travel experience for those travelling with Chiltern Railways.